Student Complaint Process

Franklin Pierce University attempts to resolve student complaints through the institution’s Student Complaint Procedure.

If a complaint cannot be resolved by the University’s internal processes, NH residents and out of state students residing in SARA states (SARA member states) may choose to file a written complaint with the New Hampshire Division of Educator Support and Higher Education. Contact information and link to the online form may be found below:

New Hampshire Division of Educator Support and Higher Education

Laura Stoneking, Administrator
101 Pleasant St
Concord, NH 03301-3860
Phone: (603) 271-3494

New Hampshire Division of Educator Support and Higher Education

Arizona State Board for Private Postsecondary Education

1740 W. Adams, Suite 3008
Phoenix, AZ 85007
Phone: (602) 542-5709

Arizona State Board for Private Postsecondary Education

NC–SARA Student Complaints Procedure

Franklin Pierce University operates under the approval of “NC-SARA”, National Council for State Authorization Reciprocity Agreements. As required by the NC-SARA student complaint process, a student must first attempt to resolve their complaint at the institutional level.

Student complaint procedure for New Hampshire residents and out-of-state students who reside in SARA member states

Students whose complaint is not resolved within the institution may choose to file a written complaint with the Division of Educator Support and Higher Education.

Non – SARA Member State Student Complaints Procedure

For residents not located in a SARA member state with complaints not resolved at the institutional level, you may contact the appropriate authority in your state of residence.